How to Avoid Scam Sites and Shop Safely With UPPAbaby

Your Guide to Safe and Secure Online Shopping

UPPAbaby and our authorized retailers are the only verified sources for authentic UPPAbaby gear. Learn how to spot scams, shop with confidence, and protect yourself from fraudulent sites. 

At UPPAbaby, your family’s safety and trust mean everything to us. That’s why we’re committed not just to crafting high-quality products, but also to protecting you from scams that put your wallet, and your peace of mind, at risk.

Recently, we’ve become aware of fraudulent websites pretending to sell UPPAbaby products at deeply discounted prices. These sites often look convincing but are not authorized retailers. In some cases, customers never receive the items they ordered, or worse, they receive counterfeit products that may be unsafe for your child.

Here’s How to Ensure You’re Always Shopping Safely:

1. Stick With Authorized Retailers

Only purchase UPPAbaby products from our official website UPPAbaby, at one of our UPPAbaby Hub Service Center & Showrooms, or from trusted authorized retailers. A full list of approved retailers can be found here. If you’re ever unsure, reach out to our Customer Experience Team before making a purchase.

2. Beware of Prices That Are Too Good to Be True

If a deal seems too good to be true, it probably is. Avoid sites offering massive discounts like a $9 Vista! Scam sites often lure shoppers in with prices far below market value, but don’t deliver the real thing (or anything at all). UPPAbaby products are rarely deeply discounted, especially new and current models. Anything currently on sale can be found on our Last Chance page.

3. Double-Check the Website URL

If it’s not directly UPPAbaby.com, it’s not us! Fraudulent websites often use URLs that mimic our brand, like “UPPAbaby.us.com” or slight misspellings of our name. Always check that you’re on UPPAbaby.com or with a known retailer before entering any personal or payment information.

4. Do Your Research Before Buying Secondhand

Car seats have important safety standards, expiration dates, and recall considerations. For your child’s safety, we always recommend purchasing new through UPPAbaby.com, at one of our UPPAbaby Hub Service Center & Showrooms, or from an authorized retailer.

5. Look for Red Flags

Watch out for these common signs of a scam:

• Poor website design or misspellings
• Limited payment options (like only offering wire transfers)
• No clear return or warranty policy
• No contact information or fake customer service emails

6. Know What to Expect From UPPAbaby

When you shop with us directly or through an authorized retailer, you’ll receive:

• Authentic UPPAbaby products
• Our exceptional warranty programs
• Unmatched customer service from our expert team
• Resources, how-to videos, and product guides
• Access to real-time product updates, launches, and support

If You Think You’ve Been Scammed

If you believe you’ve purchased from a fraudulent site:

• Contact your bank or credit card company immediately
• Report the site to your local consumer protection agency
• Let our Customer Experience Team know, so we can track fraudulent activity and warn others

Shop With Confidence

We know parenting comes with enough decisions, and we don’t want safety to be one of them. Whether you’re shopping for your first stroller or looking to upgrade your gear, trust that when you shop UPPAbaby the right way, you’re getting the quality and care your family deserves.